IT Support Specialist

Riverfy is seeking an IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain reliable IT systems. The ideal candidate will have strong problem-solving skills, effective communication abilities, and a customer-focused approach to resolving technical problems.

In this role, you will support employees with computer systems, business applications, network connectivity, and account access. You will also document technical issues, maintain IT equipment, and help ensure that daily technology operations run smoothly.

Responsibilities

• Provide technical support for computers, software, printers, and other IT equipment.
• Diagnose and resolve common hardware, software, and connectivity issues.
• Install, configure, and update operating systems and business applications.
• Assist users with account access, passwords, and permissions.
• Troubleshoot basic network, Wi-Fi, and remote access problems.
• Record support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex technical issues to the appropriate technical team.
• Assist with employee onboarding, workstation setup, and equipment deployment.
• Follow IT security policies and established support procedures.
• Maintain accurate equipment inventories and technical documentation.

Requirements

• Technical training, a degree in Information Technology, or equivalent practical experience.
• Familiarity with Windows operating systems and common business applications.
• Basic knowledge of computer hardware, networking, and software troubleshooting.
• Understanding of user accounts, access permissions, and IT security practices.
• Strong communication, customer service, and organizational skills.
• Ability to prioritize support requests and manage multiple tasks.
• Ability to work independently and collaborate with other technical staff.

Preferred Skills

• Experience in a help desk or IT support role.
• Familiarity with Microsoft 365, remote support tools, and ticketing platforms.
• Knowledge of TCP/IP, DNS, Wi-Fi, and basic network troubleshooting.
• Experience with device configuration, software deployment, and system updates.
• Ability to document technical procedures and explain solutions clearly.

About the Company

Riverfy is listed as the employer for this sample job description. Its specific business activities, San Jose location, and current hiring status should be verified before publishing this position as an actual vacancy.

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Flexible schedule
• Relocation assistance

Work Location: In person