IT Support Specialist

Staff-1 Services Group, Inc. is seeking a dependable and customer-focused IT Support Specialist to provide technical assistance to employees, troubleshoot computer and software issues, and help maintain reliable IT operations. The ideal candidate will have strong problem-solving skills, a service-oriented approach, and the ability to explain technical solutions clearly to users with different levels of technical experience.

In this role, you will respond to support requests, configure computer equipment, assist with user accounts, and help resolve hardware, software, and connectivity problems. You will also document technical issues, maintain support records, and work with other IT team members to improve system reliability and user productivity.

Responsibilities

• Provide first-level technical support for hardware, software, and operating system issues.
• Respond to user requests through a help desk, email, phone, or other support channels.
• Diagnose and troubleshoot desktop computers, laptops, printers, and peripheral devices.
• Install, configure, and update software and computer equipment.
• Assist with user account setup, password resets, and access permissions.
• Troubleshoot network connectivity, Wi-Fi, VPN, and basic application issues.
• Record support tickets, troubleshooting steps, and resolutions accurately.
• Escalate complex technical problems to the appropriate support team.
• Help maintain IT inventory and technical documentation.
• Follow established security procedures and protect confidential information.
• Provide clear guidance to users on common technical tasks and best practices.

Requirements

• Experience in IT support, help desk services, or a related technical role.
• Knowledge of Windows operating systems and common office applications.
• Familiarity with computer hardware, software installation, and troubleshooting.
• Basic understanding of networking concepts, including Wi-Fi, TCP/IP, and VPNs.
• Strong customer service and communication skills.
• Ability to prioritize support requests and manage multiple tasks.
• Attention to detail and accurate documentation habits.
• Ability to work independently and collaborate with a technical team.

Preferred Skills

• Experience with Microsoft 365 and user account administration.
• Familiarity with Active Directory or Microsoft Entra ID.
• Knowledge of remote support tools and ticketing systems.
• Understanding of endpoint security, antivirus software, and system updates.
• Experience supporting printers, mobile devices, and collaboration tools.
• CompTIA A+ or other relevant IT support certification.

About the Company

Staff-1 Services Group, Inc. is the employer name provided for this job description. Its specific business operations and Phoenix-area office have not been independently verified. This draft outlines typical IT Support Specialist responsibilities and should be adjusted to reflect the employer's actual services and requirements.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Flexible schedule
• Relocation assistance

Work Location: In person