IT Support Specialist

We’re hiring an IT Support Specialist to provide responsive technical support across a professional Scottsdale workplace. You’ll troubleshoot everyday IT issues, manage support tickets and help employees use company systems securely.

You’ll report to the IT Support Manager and work with systems, cybersecurity and identity-access colleagues when more advanced support is required.

Your role

• Respond to IT support requests by phone, email and ticketing system.
• Troubleshoot hardware, software, login and connectivity issues.
• Support Windows devices, Microsoft 365 and business applications.
• Assist with passwords, multifactor authentication and user access.
• Set up equipment and accounts for new employees.
• Document solutions and escalate security or infrastructure issues.

What we’re looking for

• A practical, logical approach to technical troubleshooting.
• Clear communication with technical and nontechnical users.
• Familiarity with computers, software and common workplace technology.
• The ability to prioritize tickets and follow up on open issues.
• Careful handling of account, security and confidential information.
• An interest in developing within IT support and cybersecurity.

Experience may come from an IT help desk, technical support position, internship, certification program, college coursework or hands-on technical projects. Familiarity with Microsoft 365, Windows, Active Directory, Microsoft Entra ID or ticketing systems can be useful, but you do not need experience with every platform.

What you’ll develop

This IT Support Specialist role offers exposure to:

• Help-desk and desktop support.
• Hardware and software troubleshooting.
• User accounts and access permissions.
• Microsoft 365 administration.
• Cybersecurity and identity-access procedures.
• Technical documentation and ticket management.

If you enjoy solving problems, helping people and learning new technology, apply through Indeed today.

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person