IT Support Specialist

Responsibilities:

• Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
• Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
• Responsible for imaging workstations using the standard images
• Provides secondary on-site support and knowledge transfer to the centralized helpdesk team
• Provide onsite hands on support for devices supported by Infrastructure support teams.
• Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
• Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

Qualifications:

• 4+ years of desktop and/or deskside support experience
• Experience with a ticketing system such as ServiceNow, Remedy, etc.
• General network knowledge to address connectivity issues
• Exceptional customer service and communication skills