IT Support Specialist

Company Description Yabiso-x is a growing technology-focused organization committed to delivering reliable and user-friendly IT solutions. The company supports a diverse range of internal and external users, helping them maximize the value of their technology investments. Yabiso-x emphasizes collaborative problem solving, continuous improvement, and clear communication across teams. The work environment supports learning, professional development, and the adoption of modern tools and best practices. Team members are encouraged to take initiative and contribute to efficient, secure, and stable IT operations.

Role Description This is a full-time hybrid role based in the City of Cape Town, with a mix of on-site work and some work from home. The IT Support Specialist will provide first- and second-line technical support to end users, including installing, configuring, and maintaining desktop computers, peripherals, and standard software. Day-to-day responsibilities include responding to help desk tickets, troubleshooting hardware and software issues, resolving network connectivity problems, and escalating complex incidents when needed. The role involves documenting solutions, maintaining asset records, and supporting user onboarding and offboarding processes. The IT Support Specialist will collaborate with other IT team members to ensure stable operations, adhere to security and compliance standards, and contribute to continuous improvement of support processes.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, with experience assisting end users in person and remotely.
• Candidates should possess solid Troubleshooting abilities, including diagnosing and resolving hardware, software, and basic network issues.
• Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, upgrades, and routine maintenance.
• Candidates should possess foundational Information Technology knowledge, such as operating systems, standard office applications, security best practices, and basic networking concepts.
• Relevant certifications (e.g., CompTIA A+, Network+, or similar) and prior experience in a support or service desk environment are beneficial.
• Strong communication skills, customer-focused mindset, attention to detail, and the ability to prioritize multiple tasks in a fast-paced setting are required.
• Ability to work effectively in a hybrid environment, manage time independently, and collaborate with cross-functional teams in the City of Cape Town.