IT Support Specialist

About the Role

ADNET Technologies is seeking a customer-focused IT Support Specialist to provide technical assistance, troubleshoot computer and network issues, and help maintain reliable IT operations. The ideal candidate has strong problem-solving skills, communicates technical information clearly, and enjoys helping users resolve technology-related challenges.

In this role, you will support employees or clients with hardware, software, account access, and connectivity issues while helping ensure systems remain secure, stable, and productive.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, software, and other IT equipment.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain operating systems and business applications.
• Assist users with account access, password resets, and permissions.
• Troubleshoot local network, Wi-Fi, VPN, and peripheral device problems.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with software updates, system upgrades, and routine maintenance.
• Support onboarding and offboarding by preparing equipment and managing access requests.
• Follow established IT security procedures and data protection practices.
• Help maintain IT inventory and technical documentation.
• Provide clear, professional communication and timely follow-up to users.

Required Skills

• Knowledge of Windows operating systems and common business applications.
• Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP.
• Familiarity with computer hardware, software installation, and troubleshooting.
• Strong customer service, communication, and analytical skills.
• Ability to prioritize support requests and manage multiple tasks.
• Familiarity with remote support tools and help desk ticketing systems.
• Attention to detail and a commitment to protecting confidential information.

Preferred Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Previous experience in IT support, desktop support, or help desk operations.
• Familiarity with Microsoft 365, Active Directory, or Microsoft Entra ID.
• Knowledge of endpoint management, backup procedures, and basic cybersecurity practices.
• CompTIA A+, Network+, or comparable technical certifications.
• Experience supporting business networks and multi-user IT environments.

About the Company

ADNET Technologies is an IT services provider associated with technology consulting, managed IT services, cloud solutions, cybersecurity, and IT infrastructure support. Organizations in this sector help businesses maintain dependable systems, protect information, and resolve technical challenges through ongoing support and technology planning.

Verify the company's current services and Albany-area business presence before publishing this company description.

Compensation and Benefits

• Suggested annual salary: $50,000–$70,000, subject to employer confirmation.
• Final compensation may vary based on experience, certifications, technical skills, and job responsibilities.
• Health insurance, paid time off, retirement plans, and other benefits must be confirmed with the employer before publication.

ADNET Technologies should verify the active vacancy, approved salary range, work location, and actual benefits before this description is published.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person