IT Support Specialist – Hardware & Infrastructure

Job Summary:

About the Role

Our Client is is seeking a skilled and dependable IT Support Specialist – Hardware & Infrastructure to maintain the availability, reliability and physical integrity of the organisation’s IT hardware and infrastructure.

The successful candidate will provide technical support for desktops, laptops, servers, network equipment and other IT assets, with particular attention to systems supporting securities trading and other critical business operations. The ideal candidate must be analytical, security-conscious and capable of responding promptly to technical incidents, especially during critical business and market hours.

Key Responsibilities:

• Diagnose, troubleshoot and resolve hardware issues affecting desktops, laptops, mobile devices, servers, peripherals and other IT equipment.
• Maintain and monitor network connectivity, including TCP/IP, VPNs, firewalls and related infrastructure.
• Provide technical support for trading workstations, market-data equipment and other business-critical systems.
• Conduct preventive maintenance, hardware checks and replacement planning to minimise downtime.
• Perform routine checks on UPS systems, power supplies and physical IT infrastructure.
• Install, configure, deploy and maintain end-user devices and IT equipment.
• Maintain an accurate IT asset register, including asset tagging, tracking and lifecycle management.
• Coordinate with vendors on hardware repairs, warranties, replacements and technical support.
• Respond to IT incidents, document troubleshooting activities, escalate critical issues and support root-cause analysis.
• Apply approved security patches and support endpoint security and physical access controls.
• Provide technical guidance and basic IT training to employees.
• Support business continuity and disaster recovery readiness for critical IT equipment.

Requirements and Qualifications:

• BSc or HND in Computer Engineering, Computer Science, Information Technology, Electrical/Electronics Engineering or a related discipline.
• Minimum of 3 years’ experience in IT support, hardware maintenance, infrastructure support or a related role.
• Demonstrable experience supporting enterprise IT infrastructure, end-user devices, networks and servers.
• Experience troubleshooting hardware failures and network connectivity issues.
• Familiarity with IT asset management, incident documentation, preventive maintenance and vendor coordination.
• Exposure to financial services, securities trading or other business-critical technology environments is an advantage.
• CCNA is an added advantage.

Key Skills and Competencies

• Strong hardware troubleshooting and problem-solving skills.
• Knowledge of networking fundamentals, endpoint support and infrastructure maintenance.
• Understanding of IT security, access controls and patch management.
• Excellent incident management, documentation and escalation skills.
• Strong attention to detail and analytical thinking.
• Ability to communicate technical information clearly to non-technical users.
• Ability to remain calm and work effectively under pressure.
• Willingness to provide on-call or extended support during critical incidents and market operations.

Pay: ₦400,000.00 - ₦600,000.00 per month

Work Location: In person