IT Support Specialist I

The Essentials:

Schedule: Monday – Friday | On-site

Location: 3925 Embassy Pkwy, Akron, OH 44333

Specialties: Information Technology | Technical Support

What you’ll do:

The IT Support Specialist I is responsible for on-site and remote support for computer network systems ensuring courteous, timely and effective resolution of client

issues.

Installs, maintains, and supports network systems including computers, mobile devices, telephony, and peripheral equipment.

Due to the nature of the hospital services, this position will be required to work a variable schedule to ensure systems availability 24 hours 7 days a week. The work schedule will be adjusted on a regular basis by the IT Systems Lead to fit the needs of the Crystal Clinic Orthopaedic Center.

Provides user technical support on-site and remotely via telephone for hardware and software support issues, user account support, mobile device setup and support, and supporting Virtual Desktops and remote connections.

Records all support requests and solutions in ticketing software, escalates and coordinates support actions with other staff as needed, and communicates resolution to the client.

Installs/Configures/Maintains information systems and corresponding equipment, including PC network installations and user configurations according to CCOC network standards.

Maintains inventory logs of all equipment.

Performs proactive hardware and software maintenance, including workstations and peripheral equipment.

What We’re Looking For:

• Education: High School diploma or GED required. Associate’s Degree in Computer Technology or working towards a Computer Technology degree preferred.

• Experience: One (1) year of demonstrated experience in an IT customer service field required.

• Technical Skills: Experience with computers, setup of hardware, installation of software and troubleshooting. Working knowledge of Microsoft desktop operating systems being used in a domain environment.

Build Your Career with Crystal Clinic Orthopaedic Center

At Crystal Clinic, people come first. Join a team that is passionate about delivering exceptional patient care while supporting a healthy work-life balance, professional growth, and career development. With 50+ board-certified physicians and 15+ locations across Northeast Ohio, you'll have the opportunity to learn, grow, and make a meaningful impact alongside some of the region's leading orthopedic specialists.

What We Offer:

• Medical, Dental & Vision Coverage
• 100% Employer-Paid Life and Disability Insurance
• 401(k) & Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance & Wellness Programs
• Voluntary Pet, Home & Auto Insurance
• Career Growth and Development Opportunities
• Supportive, Team-Oriented Culture Focused on Work-Life Balance

Join Crystal Clinic and build a rewarding career with an organization committed to helping both patients and employees thrive.