IT Support Specialist Internship

Join us! We have a part-time IT Support Specialist Internship opportunity for a tech-savvy individual looking to gain hands-on experience in technical support, troubleshooting, Microsoft 365 administration, hardware deployment, and nonprofit IT operations.

This is what you'll get to do.

• Serve as the first point of contact for technology support requests via phone, email, ticketing system, or in person.
• Troubleshoot and resolve basic hardware, software, printer, and connectivity issues.
• Assist with user account administration, including password resets and access requests.
• Install, configure, and update software applications and technology equipment.
• Document, track, and update service requests in the IT help desk ticketing system.
• Escalate unresolved or complex technical issues to appropriate IT staff.
• Maintain asset inventory records and assist with computer setup, deployment, and equipment replacements.
• Support Microsoft 365 and other cloud-based technology solutions.
• Provide excellent customer service while assisting employees with technology-related questions and concerns.
• Follow IT security, data privacy, and organizational technology policies.
• Assist with additional technology projects and initiatives as assigned.

Qualifications:

• Currently pursuing a degree, certificate, or training program in Information Technology, Computer Science, Cybersecurity, Networking, or a related field at an accredited college, university, or technical program.
• Basic understanding of Windows operating systems, computer hardware, and networking concepts.
• Familiarity with Microsoft 365 applications and cloud-based technologies preferred.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication abilities.
• Ability to learn new technologies quickly and work effectively in a team environment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Must be 18 years of age.
• This position requires a valid driver's license and the ability to pass a pre-employment drug screening and an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender Registry, and a criminal history check.

Details:

• Part-time, approximately 10-15 hours per week (regular schedule will fluctuate between the hours of 8:00am and 5:00pm Monday-Friday).
• Working onsite at our Ansborough office in Waterloo, IA.
• Internship will run approximately 13 weeks.
• This is a paid internship opportunity, with an hourly rate of $15.00/hour.

What You'll Gain

• Hands-on technical support and help desk experience.
• Exposure to Microsoft 365 administration and cloud-based technologies.
• Experience with hardware setup, deployment, and asset management.
• Practical troubleshooting and problem-solving skills in a professional environment.
• Experience supporting technology systems within a nonprofit organization.
• Professional mentorship from experienced IT staff.
• Real-world exposure to IT operations, cybersecurity best practices, and customer service.