IT Support Specialist (MSP)

IT Support Specialist / VIP Desktop Support (MSP)

Location: Uptown Dallas, TX | 100% Onsite

Salary: $45,000–$60,000 Annually

Schedule: Monday–Friday | 9:00 AM–6:00 PM

Employment Type: Full-Time, Direct Hire

About the Opportunity

We are seeking a polished, customer-focused IT Support Specialist / VIP Desktop Support Technician to join a well-established Managed Service Provider (MSP) that has been supporting businesses throughout the Dallas–Fort Worth area for over 30 years.

This is a unique opportunity for an early-career IT professional who enjoys working directly with people, providing exceptional technical support, and building long-term relationships.

Unlike a traditional help desk position, you'll work onsite at an exclusive wealth management office in Uptown Dallas, supporting a small group of approximately 6–7 users, including a senior executive who requires highly responsive, white-glove technical support.

When onsite support needs are light, you'll assist the MSP's broader client base by resolving remote Level I help desk tickets.

This position offers the best of both worlds: dedicated executive desktop support and exposure to a variety of MSP client environments.

What You'll Be Doing

• Provide immediate, high-priority technical support to a senior executive, ensuring technology issues are addressed quickly and professionally.
• Serve as the dedicated onsite IT support resource for approximately 6–7 office users.
• Troubleshoot Windows desktops, laptops, peripherals, printers, and everyday software issues.
• Support Microsoft 365 applications, including Outlook, email, calendars, and contacts.
• Configure and troubleshoot iPhones and other iOS devices, particularly email, calendar, and contact synchronization.
• Deliver exceptional white-glove customer service in a professional executive office environment.
• Resolve remote Level I help desk tickets for additional MSP clients during available downtime.
• Document troubleshooting steps, resolutions, and support activities in ConnectWise .
• Escalate complex technical issues to senior engineers when necessary.
• Assist with workstation setup, software installations, and general end-user support.
• Maintain a professional, organized, and responsive approach to daily IT operations.

What We're Looking For

• 1–3 years of IT Help Desk, Desktop Support, or Technical Support experience.
• Previous MSP experience is a plus.
• Strong Windows desktop and laptop troubleshooting skills.
• Experience supporting Microsoft 365, particularly Outlook and email troubleshooting.
• Comfortable troubleshooting iPhones, iOS settings, and Microsoft email/calendar synchronization.
• Basic knowledge of networking, hardware, printers, and common end-user issues.
• Familiarity with IT ticketing systems; ConnectWise experience is a plus.
• Excellent communication and customer service skills.
• Professional presentation and the ability to interact confidently with executives and high-profile clients.
• Strong punctuality, reliability, attention to detail, and follow-through.
• A genuine interest in learning new technologies and growing within the IT industry.
• Comfortable working onsite five days per week in Uptown Dallas.

Additional Experience That Stands Out

• Previous VIP or executive desktop support experience.
• Experience supporting small professional offices or financial services environments.
• Strong iPhone, Outlook, and Microsoft 365 troubleshooting skills.
• Familiarity with ConnectWise or another MSP ticketing platform.
• Experience providing both onsite and remote end-user support.
• A customer-first mindset and ability to remain composed when addressing urgent technical issues.

Compensation & Benefits

• Base Salary: $45,000–$60,000, with some flexibility for exceptional candidates.
• Performance-based bonus opportunities after one year.
• Medical, dental, and vision insurance options for employees and families.
• Paid vacation, sick leave, and holidays.
• Full certification reimbursement program.
• Exposure to a broad range of technologies and MSP client environments.
• Long-term career growth and technical advancement opportunities.
• Established organization with over 30 years of industry experience.
• Stable, collaborative work environment with strong employee retention.