IT Support Specialist - Onsite

Job Details

Description Compensation: $ 23.08 Hourly

Schedule: Monday - Friday 7:30am-4:00pm - Onsite

Location: Exton, PA

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:

• Technical Support:

• Respond promptly, professionally, and proactively to incoming service requests.

• Deliver help desk support for end-user hardware, software, and connectivity.

• Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.

• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.

• Record all work and communication in the ticketing system for accurate tracking and reporting.

• Training and Development:

• Conduct user training as needed to enhance understanding and usage of IT systems and tools.

• Professional Responsibilities:

• Maintain regular attendance in alignment with the assigned work schedule and organizational policies.

• Participate in in-service training, staff meetings, and other professional development opportunities.

• Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.

• Organizational Values and Additional Duties:

• Serve as a positive role model for colleagues and individuals served.

• Adhere to organizational policies and procedures while promoting professionalism.

• Perform other duties, responsibilities, and special projects as assigned.

QUALIFICATIONS: Knowledge and Skills:

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.

Experience:

• 1–2 years of experience in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

What’s in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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