IT Support Specialist (open to recent grads)

📍 Location: Alpharetta GA

📅 Contract Opportunity

💲 Pay: $25/hour

We’re seeking an IT Support Specialist to provide first-level technical support via phone and live chat in a fast-paced 24/7 environment.

Requirements:

• High school diploma/GED
• 2–5 years of IT Service Desk or customer support experience
• Technical support via phone/chat
• Windows and strong computer skills
• Excellent communication and troubleshooting skills
• Experience with ticketing systems preferred

Responsibilities:

• Troubleshoot hardware, software, and IT issues
• Document and resolve support tickets
• Escalate complex issues when needed
• Support multiple requests while maintaining excellent customer service
• Work flexible shifts, including evenings, weekends, and holidays

Why Join Us?

This is a great opportunity to gain experience supporting contract management operations while working on a structured, process-driven project. You'll receive comprehensive training, work alongside experienced professionals, and build valuable administrative and documentation management skills.

Benefits:

PrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

👉 Apply today to put your technical troubleshooting and customer service skills to work in a rewarding IT Service Desk role!

More about us:

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.