IT Support Specialist / Technician

About Us

SkoolWisely is an early-stage startup helping schools collect payments, manage student records, manage payrolls and automate admin tasks. We rely on a robust, seamless technology setup to power our team and keep our operations running smoothly. We are looking for a skilled, user-focused IT Support Specialist / Technician to join our team and serve as the technical backbone for our software systems, hardware setup, and daily technical operations.

Role Overview

As an IT Support Specialist, you will be the first line of defense for all technical setup, software installation, system updates, and user complaint resolution. You will ensure our employees have the tools and software configurations they need to work efficiently while troubleshooting technical bugs and hardware/software issues with minimal downtime.

Key Responsibilities1. Software Setup & System Deployment

• Install, configure, and maintain operating systems (Windows, macOS, Linux) and business software applications.
• Manage user accounts, permissions, and licensing across platforms (e.g., Microsoft 365, Google Workspace, Slack, VPNs).
• Onboard new employees by setting up workstations, software suites, and access credentials.
• Deploy software patches, updates, and security upgrades on schedule.

2. Technical Support & Complaint Resolution

• Respond to incoming support tickets, calls, and walk-in requests in a timely manner.
• Diagnose, troubleshoot, and resolve complex software errors, application crashes, and network connectivity issues.
• Document support tickets, track issues to resolution, and escalate unresolved bugs to Tier 3/developers or third-party vendors.
• Communicate clearly with non-technical team members to understand user issues and guide them through solutions.

3. System Maintenance & Asset Management

• Maintain an organized inventory of software licenses, hardware assets, and peripheral devices.
• Perform routine preventative maintenance on company hardware and software infrastructure.
• Assist in creating and updating technical documentation, knowledge base articles, and standard operating procedures (SOPs).

Qualifications & SkillsRequired:

• Education: OND/HND/BSc in Computer Science, Information Technology, or equivalent practical experience.
• Experience: 2–4 years of experience in an IT Support, Help Desk, or Systems Administrator role.
• Technical Knowledge:
• Proficiency with Windows OS, macOS, and standard office applications.
• Hands-on experience with identity management tools (Active Directory, Azure AD, or Okta).
• Strong understanding of cloud software environments (Microsoft 365, Google Workspace).
• Basic knowledge of network protocols (TCP/IP, DNS, DHCP, VPNs).
• Soft Skills:
• Exceptional problem-solving and analytical thinking skills.
• Strong customer service orientation and patience when dealing with user frustration.
• Excellent verbal and written communication skills.

Preferred / Nice-to-Have:

• Industry certifications such as CompTIA A+, CompTIA Network+, Google IT Support Professional, or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow).
• Basic understanding of cybersecurity best practices (antivirus deployment, MFA, phishing awareness).

What We Offer

• Competitive salary
• Paid time off (PTO) and company holidays.
• Opportunities for professional growth and budget for IT certifications.
• Collaborative and supportive work environment.

How to Apply

If you love solving technical puzzles and helping people get the most out of their software tools, we’d love to hear from you!

Please send your resume and a brief cover letter outlining your experience in software setup and troubleshooting to [email protected] with the subject line "Application: IT Support Specialist - [Your Name]".

Pay: ₦50,000.00 - ₦70,000.00 per month

Work Location: In person