IT Support Specialist - UAE

With over two decades of experience, our team at OBT offers a long-standing tradition of shipping and logistics expertise, along with strong connections to a network of leading ship owners, operators, and local logistics specialists.

Looking for your next opportunity? At OBT Group, we are seeking a dedicated IT Support Specialist to support our UAE head office and international network of offices.

In this role, you will provide first-line IT support, manage helpdesk tickets, administer Microsoft 365, and support users with hardware, software, connectivity, onboarding, and access requirements.

The successful candidate will have strong problem-solving and communication skills, a customer-focused approach, and the ability to support remote and distributed teams while contributing to the continuous improvement of our IT services.

Job Requirements

• Practical experience in an IT support / helpdesk role, including supporting remote and distributed users
• Strong working knowledge of hardware troubleshooting & common business software
• Open to candidates at any stage of their IT career, from early-career IT support professionals to more experienced candidates
• Bachelor’s degree / Diploma degree in IT, Computer Science, or a related field (or equivalent practical experience)
• 2+ years of experience in an IT support / helpdesk function
• Proficiency in Microsoft 365 administration, Windows 10/11, and IT helpdesk/ticketing systems

Job Responsibilities

• Provide first-line (helpdesk) IT support to end users across hardware, software, and connectivity issues, including staff working remotely or from other office locations
• Log, triage, and resolve IT support tickets within agreed timeframes, escalating more complex issues where needed
• Administer and support Microsoft 365, Microsoft Entra ID & Microsoft Intune, including user accounts, mailboxes, licensing, and basic access management
• Support IT onboarding and offboarding, including account setup/deactivation and hardware provisioning
• Set up, configure, and maintain laptops, desktops, and peripherals; own asset management systems
• Maintain clear documentation of recurring issues, fixes, and standard IT support procedures
• Bring new ideas to enhance our teams’ abilities across the group

Job Benefits

• Competitive Salary
• Comprehensive Medical Insurance.
• Complimentary Lunch provided.
• Company Mobile
• A collaborative, diverse, and supportive team environment fostering growth and development.
• 30 Calendar Days of Paid Annual Leave
• Annual Flight Ticket.