IT Support Staff

Responsibilities:

• Provide technical assistance with computer hardware and software issues.
• Resolve issues for staff via phone, in person, or electronically.
• Installing and configuring computer hardware, software, systems, networks, Wi-Fi, printers.
• Repairing and replacing equipment as necessary.
• Perform routine system checkups, test signal quality, and troubleshoot hardware or software failures.
• Program IP cameras, connect systems to local networks, and configure remote viewing software on computers or mobile devices.
• Explain system controls to clients and recommend optimal camera placements for security coverage.
• Troubleshoot issues and provide timely resolutions to technical problems.
• Perform other tasks that may be assigned by the management.

Requirements:

• Graduate of Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or in any IT/Computer related field
• At least 1 year work experience in the related field
• Has excellent interpersonal skills, customer-focused and task oriented
• Excellent in both verbal and written English communications
• Resourceful, flexible and driven to meet deadlines
• Work in a fast-paced and /or heavy volume environment
• Can work with a team or independently under minimal supervision
• Preferred skills but not required: Windows 10, 11, Windows Server 2008-2019 (Active Directory Administration)
• Cisco Catalyst Switches Configuration
• HONEST, HARDWORKING and POSSESSES GOOD WORKING ATTITUDE

Job Type: Full-time

Work Location: In person