IT SUPPORT STAFF - JUNIOR

About the role

IT Support Staff – Junior position at PT ANUGRAH INDO MANDIRI providing IT support to users and employees regarding hardware and software issues.

Key responsibilities

• Provide IT support to users/employees regarding hardware and software issues
• Install, configure, and maintain computers, laptops, printers, scanners, and other IT devices
• Handle troubleshooting for LAN networks, Wi-Fi, and basic internet connectivity
• Install and troubleshoot Windows, Microsoft Office, email, and work applications
• Assist with user account management, device access, and employee IT needs
• Perform routine checks and maintenance of IT devices
• Record inventory and IT asset management
• Assist with data backup and ensure basic device security
• Coordinate with external vendors/technicians for IT issues requiring further handling
• Create work reports and IT issue documentation on a regular basis

About you

• Minimum SMK/D3/S1 qualification in Information Technology Engineering, Information Systems, Computer Engineering, or related field
• Fresh graduates welcome; 1–2 years of IT Support experience is a plus
• Understand basic hardware and software troubleshooting
• Understand Windows and Microsoft Office installation and troubleshooting
• Understand basic networking: LAN, Wi-Fi, IP Address, Router/Switch
• Able to install and configure computers, printers, and other IT devices
• Good problem-solving and troubleshooting skills
• Willing to learn and follow IT technology developments
• Communicative, responsive, disciplined, detail-oriented, and able to work with a team
• Able to work independently or under supervisor direction