IT Support Team Lead

Since its foundation in 2007, CCN Holding has become one of Turkey’s leading and diversified investment groups, operating across Construction, Healthcare, Technology, Education, Tourism and Services.

CCN Construction Group delivers large-scale EPC and healthcare projects as both a contractor and investor. In 2022, CCN Holding established its Bucharest Branch Office to participate in hospital tenders in Romania and oversee awarded projects. CCN is currently executing the Dimitrie Gerota Emergency Hospital Project for the Ministry of Internal Affairs in Bucharest, SRU Iasi (Spitalul Regional de Urgenta Iasi,) SRU Cluj (Spitalul Regional de Urgenta Cluj), Children Hospital Cluj and continues to expand its international presence through major construction and healthcare projects.

CCN is looking for an experienced IT Support Team Lead to join our team, working in Bucharest Headquarters.

Qualifications

• Bachelor’s degree in information technology, Computer Engineering or a related discipline,
• Advanced proficiency in English, with excellent written and verbal communication skills,
• Minimum ten years of relevant experience in IT support and infrastructure operations, including team leadership or coordination responsibilities,
• Comprehensive knowledge of network technologies, including switches, routers, access points and structured cabling systems,
• Strong working knowledge of Active Directory, Group Policy, DHCP and DNS,
• Experience in the administration and operational support of Windows Server environments,
• Proven ability to manage both on-site and remote end-user support across multiple locations,
• Hands-on experience in Microsoft 365 administration and support,
• Familiarity with IT service management platforms and established ITSM practices, preferably Jira Service Management, ManageEngine or equivalent solutions,
• Sound knowledge of cybersecurity principles and practices, including identity and access management, endpoint security, patch management, vulnerability remediation and incident response,
• Strong technical expertise in hardware diagnostics, printers, video conferencing systems, IP telephony and peripheral devices,
• Proficiency in supporting both Windows and macOS environments,
• Experience in IT asset lifecycle management, software licensing and the planning of spare parts and consumables,
• Demonstrated leadership, coordination and stakeholder management capabilities,
• Strong analytical judgement and a structured, solution-oriented approach to problem-solving,
• Ability to maintain service quality and operational discipline in a dynamic, high-demand environment,
• Willingness to travel between project locations and work flexible hours where operationally required.

Key Responsibilities

• Lead and coordinate IT support and software support operations across project sites, ensuring consistent service standards, effective workload allocation and the timely resolution of incidents and service requests,
• Provide day-to-day leadership and technical guidance to site-based IT personnel, monitor operational performance and ensure close alignment with the HQ IT Department,
• Oversee the installation, configuration, maintenance and operational continuity of IT infrastructure, end-user devices and peripheral equipment across project locations,
• Manage incidents and service requests through the designated ITSM platform, establish priorities, monitor service levels and ensure the timely escalation and resolution of critical matters,
• Serve as the principal coordination point between project sites, the HQ IT Department and the teams responsible for the company’s internal applications and digital platforms,
• Coordinate the implementation, operational support and user adoption of internal systems; consolidate user feedback, facilitate issue escalation and follow corrective actions through to resolution,
• Ensure that IT policies, technical standards, operating procedures and cybersecurity requirements defined by the HQ IT Department are implemented consistently across all project locations,
• Embed and monitor cybersecurity practices, including identity and access management, endpoint protection, system updates, password security, data protection, phishing awareness and security incident reporting,
• Oversee user account creation, access authorization, modification and deactivation processes in accordance with the principle of least privilege and applicable approval procedures,
• Maintain effective oversight of the IT asset lifecycle, ensuring the accurate registration, assignment, transfer, maintenance and return of hardware, software licences and related equipment,
• Forecast spare-part and consumable requirements and coordinate technical assessments for IT-related procurement activities,
• Oversee the deployment, maintenance and troubleshooting of network infrastructure and structured cabling systems,
• Analyze recurring incidents, identify underlying causes and implement sustainable corrective and preventive measures,
• Maintain clear communication with users and relevant stakeholders regarding incident status, planned actions and anticipated resolution timelines, ensuring end-to-end ownership through closure,
• Prepare periodic management reports covering service performance, outstanding incidents, IT assets, infrastructure risks, cybersecurity observations and improvement initiatives,
• Coordinate IT infrastructure readiness for new project sites, office openings, relocations, mobilizations and demobilizations,
• Contribute to business continuity, disaster recovery and IT risk management activities in close coordination with the HQ IT Department.

If you are a proactive engineer with strong technical expertise and experience, we would love to hear from you.

Join us and help shape one of Romania's landmark healthcare projects!