IT Support Tech II

SUPERVISION: Reports directly to the Manager of IT Support and Operations

DESCRIPTION OF POSITION/RESPONSIBILITIES AND DUTIES:

• Answer calls from physicians, directors, and hospital staff
• Help with training new IT Support Technicians
• Manage Active Directory, DHCP, Print Management
• Build new workstations and replace/update workstations
• Install software and applications and troubleshoot hardware/software issues
• Assists with workstation moves and new set ups
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted
• Inspect hardware in clinics and hospital locations while not in the IT office to maintain compliance with established IT standards, policies, and configuration guidelines.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Associates or Bachelors preferred
• A+ Certification or willingness to receive certification soon after hire
• Must be very computer literate and capable of learning computer support tasks
• Strong technical writing skills and speak intelligible English
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Hospital experience a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

• Capable of performing light to medium duty physical tasks.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Must be free of all communicable disease and be up to date on immunizations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.