IT Support Technican - Level 1

Have you got a mind for technology and enjoy helping people solve IT challenges? Napier City Council is looking for an IT Support Technician – Level 1 to join our Digital Services team on a permanent basis. In this role, you will provide first-line IT support to staff across the organisation, responding to service requests, troubleshooting issues, and assisting with the installation and maintenance of IT systems.

This is an exciting opportunity to contribute to the smooth running of a diverse and dynamic organisation, ensuring staff have the tools and support they need to work efficiently and effectively. Working closely with the IT Support Team Leader and other colleagues, you will help maintain a reliable and secure technology environment, while developing your skills and experience in IT support, incident management, and system administration.

An IT background is preferred, but not essential. If you bring strong customer service skills, a passion for technology, and a willingness to learn, we’re ready to support you to build your IT career.

Te Āheinga - The Opportunity

• Respond to common IT service requests and incidents, providing accurate information and support.
• Assist with installation, maintenance, and decommissioning of IT systems and equipment.
• Support user identity and access management tasks, maintaining accurate records.
• Contribute to knowledge bases and documentation to support service continuity.
• Escalate more complex issues and communicate effectively with users and team members.
• Participate in team initiatives, continuous learning, and process improvement.

He kōrero mōhou - About You

• Diploma in Computer Studies (Level 5/6) or equivalent experience, or strong demonstrated interest in IT.
• Knowledge of MS Desktop OS, Office suite, networking basics, and PC principles.
• Experience in customer service, helpdesk, or support roles with exposure to troubleshooting or problem-solving.
• Strong communication skills and a proactive, solution-focused attitude.
• Ability to work in a team, manage competing demands, and maintain confidentiality.

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service
• Discounted health insurance work scheme + Eye test subsidy
• Retailer discounts + study assistance + Birthday vouchers
• Employee Assistance Program (OCP)
• Quarterly values awards + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes
• Flexible work arrangements (role dependent)

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier.

The annual salary package for this role is $62,055 - $69,355 (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – IT Support Technican - Level 1