Hyperion digital

Company: Hyperion Digital Location: Jalandhar, Punjab Job Type: Full-time, On-site Experience: 1–3 Years (Freshers with strong technical knowledge may apply)
Job Description
Hyperion Digital is looking for a technically skilled and problem-solving IT Support Technician to manage account security, troubleshoot technical issues, investigate social media account restrictions, and assist with account recovery across digital platforms.
The ideal candidate should have a strong understanding of IT troubleshooting, account security, access management, and social media platform policies. The role involves identifying the root causes of account restrictions, resolving login and access issues, and implementing preventive measures to reduce future account-related problems.
Key Responsibilities
<ul>
<li>Account Recovery &amp; Troubleshooting: Diagnose login issues, locked accounts, disabled profiles, compromised accounts, and account access problems.</li>
<li>Restriction &amp; Ban Investigation: Identify possible reasons for restrictions, suspensions, disabled accounts, and reduced account functionality across platforms such as Facebook, Instagram, and other social media services.</li>
<li>Account Security: Investigate suspicious login attempts, unauthorized access, phishing incidents, and potential security vulnerabilities.</li>
<li>Technical Support: Troubleshoot IT-related issues involving computers, software, browsers, networks, email accounts, and business tools.</li>
<li>Access Management: Manage account permissions, administrator access, recovery details, and authentication settings.</li>
<li>Official Recovery Procedures: Handle appeals, verification processes, and support requests through official platform channels.</li>
<li>Preventive Measures: Implement security best practices, two-factor authentication, secure access protocols, and recovery procedures.</li>
<li>Root Cause Analysis: Document recurring technical issues, investigate their causes, and recommend solutions to prevent them from happening again.</li>
<li>Team Support: Provide timely technical assistance to internal teams and help maintain reliable access to essential business accounts and systems.</li>
</ul>
Skills &amp; Requirements
<ul>
<li>Strong knowledge of IT troubleshooting, computer systems, operating systems, and networking fundamentals.</li>
<li>Practical understanding of Facebook, Instagram, Meta Business Suite, Business Manager, and related account management systems.</li>
<li>Knowledge of account restrictions, disabled accounts, security checkpoints, account recovery, and official appeal procedures.</li>
<li>Understanding of cybersecurity fundamentals, phishing prevention, password security, two-factor authentication, and access control.</li>
<li>Experience troubleshooting email accounts, browser issues, software errors, and internet connectivity.</li>
<li>Ability to investigate technical problems systematically and identify their root causes.</li>
<li>Strong analytical, diagnostic, and problem-solving skills.</li>
<li>Previous experience in IT support, technical support, cybersecurity, or social media account troubleshooting is preferred.</li>
</ul>
Preferred Qualifications
<ul>
<li>Diploma or degree in IT, Computer Science, Networking, or a related field is an advantage.</li>
<li>Experience supporting business social media accounts and digital marketing teams.</li>
<li>Familiarity with Google Workspace, email administration, and account permission management.</li>
<li>Ability to handle urgent technical issues and maintain clear records of incidents and resolutions.</li>
</ul>
Who Should Apply?
Candidates who can go beyond basic computer troubleshooting and understand how to investigate account security issues, diagnose social media restrictions, manage recovery processes, and resolve technical problems efficiently.
Important: The role focuses on legitimate troubleshooting, security hardening, and official account recovery and appeal processes. Recovery or reinstatement cannot be guaranteed when a platform makes the final decision.
Job Details
<ul>
<li>Company: Hyperion Digital</li>
<li>Location: Jalandhar, Punjab</li>
<li>Employment Type: Full-time</li>
<li>Work Mode: On-site</li>
<li>Experience: 1–3 Years preferred; technically strong freshers may apply</li>
</ul>
How to Apply
Interested candidates can send their resume to:
<a href="mailto:hr@hyperiondigital.in" rel="nofollow noopener" target="_blank">hr@hyperiondigital.in</a>
Pay: ₹9,500.00 - ₹25,567.00 per month
Work Location: In person

IT Support Technician – Account Security & Recovery

IT Support Technician – Account Security & Recovery

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