IT Support Technician Associate

Who you are

• Excellent customer service
• Understanding of troubleshooting techniques
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Experience with Windows, MacOS, and/or Linux
• Highly motivated with an interest in helping and teaching others
• Able to perform duties autonomously without much supervision
• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops

What the job involves

• As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority
• Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis
• Assist with support tickets and escalate as needed
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Benefits

• An equity stake in the company
• Comprehensive medical, dental, and vision insurance
• Unlimited vacation days
• Healthy, delicious, free lunch catered in every day
• Complementary OneMedical membership
• Great office chairs, stand-up desks, and a machine shop
• Reimbursement to spend on commuting from outside SF
• Generous, fully-paid ‍parental leave