IT Support Technician

Job Overview

We are seeking a dynamic and proactive IT Support Technician to join our technology team! In this role, you will be the frontline problem solver, providing essential technical support to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help resolve hardware and software issues, support end-users, and maintain network stability. This position offers an exciting opportunity to work with a diverse range of technologies, troubleshoot complex problems, and deliver exceptional customer service that keeps our operations moving forward with energy and confidence.

Responsibilities

• Provide technical support for hardware, software, operating systems (Windows, macOS, Linux), and mobile devices to end-users across the organization.
• Troubleshoot and resolve issues related to computer networking, including LAN, TCP/IP, DNS, VPN, firewalls, and Active Directory management.
• Manage help desk tickets efficiently using help desk systems; prioritize and document all support requests with clear communication.
• Support computer management tasks such as hardware upgrades, equipment troubleshooting, and software installations.
• Assist with network troubleshooting to diagnose connectivity issues and optimize network performance.
• Maintain IT infrastructure components including servers (Windows Server), Active Directory, Group Policy Objects (GPO), and other essential systems.
• Collaborate with team members to analyze problems quickly and implement effective solutions while ensuring excellent customer service.

Requirements

• Proven experience in IT support or desktop support roles with a strong understanding of operating systems (Windows, macOS, Linux).
• Hands-on knowledge of computer networking concepts such as TCP/IP, LAN/WAN, DNS, DHCP, VPNs, firewalls, and network troubleshooting tools.
• Familiarity with help desk systems for ticket management and customer support tracking.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals.
• Experience supporting Active Directory management including user account setup and GPO configuration.
• Strong communication skills to clearly explain technical issues to non-technical users.
• Knowledge of Microsoft Office applications and common productivity tools is essential.
• Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail.

Join us as an IT Support Technician where your technical expertise fuels our success! We value energetic problem solvers who thrive on delivering top-tier customer service while maintaining the integrity of our IT environment. This paid position offers a platform for growth in IT infrastructure management and technical troubleshooting support—empowering you to make a real impact every day!

Pay: $25.74 - $35.00 per hour

Work Location: In person