IT Support Technician

About the role

As a Level 1.5 Support Technician, you'll be responsible for managing incoming support requests, resolving Level 1 and Level 1.5 issues, and providing onsite support when required to our clients throughout the Brisbane and Gold Coast region. This is a hands-on role where no two days are the same. You'll work closely with senior engineers, gain exposure to a wide variety of client environments, and build the skills needed for future progression into a Level 2 role.

Key responsibilities

• Answering incoming support calls and responding to service requests.
• Troubleshooting and resolving Level 1 and Level 1.5 support tickets.
• Providing support for Microsoft 365 environments.
• Assisting users with Windows desktop and laptop issues.
• Managing user accounts, passwords, MFA and access requests.
• Supporting Microsoft Teams, Outlook, OneDrive, SharePoint and Exchange Online.
• Diagnosing printer, networking and connectivity issues.
• Deploying and configuring desktops, laptops and peripherals.
• Performing onsite support visits for installations, troubleshooting and user assistance.
• Maintaining accurate ticket notes, documentation and time entries.

About you

• Previous experience in an IT Helpdesk, Service Desk, Desktop Support or Technical Support role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft 365, Windows OS.
• Excellent written and verbal communication skills.
• Strong customer service focus and professional presentation.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and documentation standards.
• A proactive attitude and willingness to learn.
• Current Australian Driver's License and access to a reliable vehicle.

Benefits

• Clear career progression into Level 2 and infrastructure-focused roles.
• Exposure to diverse technologies and client environments.
• Ongoing training, mentoring and professional development.
• Supportive and collaborative team culture.
• Modern office based in Eight Mile Plains.
• Variety of remote and onsite work.
• Mileage reimbursement for approved client visits using your own vehicle.