IT Support Technician

Are you a proactive problem-solver with a passion for helping others navigate the digital landscape?

This is an exciting opportunity to join a leader in the IT industry, where technology plays a vital role in supporting innovation and operational excellence.

The role is full-time, permanent, and based in Athens

Responsibilities

What will the daily challenges involve?

• User Support: Provide comprehensive technical assistance to users on-site, over the phone, or via remote connection tools.
• Hardware Lifecycle: Manage the installation, configuration, and upgrading of essential equipment, including laptops, desktops, tablets, and mobile phones.
• Peripherals & Meetings: Handle the setup and troubleshooting of printers and scanners, while ensuring all meeting room technology functions flawlessly.
• System Maintenance: Diagnose and resolve technical faults within the user environment to ensure seamless daily operations.
• Office Logistics: Coordinate user relocations by disconnecting, reconnecting, and verifying the successful operation of all IT equipment.

Qualifications

Does your profile match these requirements?

• Education: A degree in Information Technology or a related field, such as IEK, TEI, or AEI.
• Experience: At least 2 years of proven experience in technical support and product maintenance.
• Software Proficiency: Strong knowledge of MS Windows 10/11 and the M365 suite, including Outlook, Teams, OneDrive, and Office.
• Technical Knowledge: Solid understanding of PC hardware repair and good knowledge of Active Directory, DNS, DHCP, and TCP/IP protocols.
• Communication: Excellent verbal and written communication skills in both Greek and English.
• Critical Skills: Strong analytical and problem-solving abilities paired with a collaborative team spirit.
• Requirements: Possession of a valid driver’s license (car or motorcycle).

Experience

• experience in software and hardware support

Skills

• communication
• teamwork
• problem solving
• adaptability
• time management
• attention to detail

Benefits

What is offered in return?

• Competitive Compensation: An attractive salary package aligned with your expertise.
• Modern Environment: Employment within a contemporary workplace that prioritizes internal evolution and career growth.
• Professional Development: Access to continuous professional training to keep your technical skills at the forefront of the industry.
• Health & Security: Participation in a comprehensive group insurance program.
• Industry Impact: The opportunity to build a career within a prestigious organization in the IT sector.

Information

If you have any questions regarding this job, you can contact Lefteris Nedelkos at 6952361068, from Monday to Friday between 10:00 and 16:00. We look forward to receiving your application, uploading your updated English CV by clicking the 'apply now' option.

In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.