IT Support Technician

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Duration: Fixed Term Contract for 12 months with possibility of Extension and Conversion

Role : IT Support Technician

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Duration: Fixed Term Contract for 12 months with possibility of extension

Role: IT Support Technician

As a member of the Infrastructure support team, the incumbent with a minimum of 5 years technical experience, provide

on-site hands and eyes support for end-users, 3rd party vendors and IT support groups. Hands and eyes support include

but is not limited to physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and

decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on

verification, reboot/power cycle etc. The role requires ability to safely lift heavy equipment and if required move

equipment using fork lift. A strong ticketing experience is required as well as technical aptitude and ability to research and

solve complex issues independently.

2.0 RESPONSIBILITIES:

2.1 Operational Responsibilities:

 Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration

duties that includes:

• Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support,

changes, upgrades, commissioning and Decommissioning activities

• Rack cabling, clean cable routing and cable management within racks

• Support for Component upgrades, swaps, change-out, Lights-on verification, reboots

 Understand the installed infrastructure design at all locations including potential impact on business services in the

case of infrastructure issues/outages

 Perform infrastructure related incident resolution, change management activities and service request or task

completion via the ticketing system

 Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and

proper operating state to eliminate disruptions in service

 Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return

Merchandise Authorization (RMA)

 Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved

within the documented SLAs

 Manage Data Center logistics, assisting with shipping, provisioning and decommissioning processes

 Assist with asset and inventory management of hardware and data center supplies

 Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service

partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility

managements providers

 Complete infrastructure support related security and controls and compliance related tasks such as access reviews,

risk assessments, controls verifications, facility inspections, maintenance of verification logs

 Participate and support SWAT team activities in response to Incident/problem resolution

 Participate in Change Review Board (CRB) meetings to support change activities

 Work with appropriate team in developing appropriate communications to end-users, on planned/unplanned

outages.

 Perform required backup media handling support

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Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.

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Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.