IT Support Technician

Triton Technologies is a growing technology services company supporting clients across many industries. Our work has expanded quickly in compliance, development, and network security, and we are adding three technicians to keep pace. Our team is diverse, our clients are demanding in the best way, and the problems we solve get more interesting every month.

Required Qualifications

Working comfort in Microsoft 365 administration: users, licensing, mailboxes, groups, permissions, and the basics of SharePoint and Teams

Understanding of how a network fits together: IP addressing, DNS, DHCP, switching, wireless, and firewall rules

Windows desktop and Windows Server troubleshooting

Ability to document your work so the next person can follow it

Ability to explain a technical problem to a non-technical person without frustration on either side

Valid driver's license and reliable transportation, since client sites are part of the job

Willingness to take on unfamiliar problems and see them through

Preferred Qualifications

Security hardening experience: baselines, patching, MFA and conditional access, endpoint protection, least privilege

Familiarity with a security or compliance framework such as CIS Controls, NIST, HIPAA, PCI DSS, or CMMC

Certification such as CompTIA A+, Network+, or Security+, or a vendor certification from Microsoft, Cisco, Fortinet, Sophos, or Ubiquiti

Experience with RMM and PSA tools, backup and disaster recovery, or virtualization

Responsibilities

Support and administer client Microsoft 365 environments

Support and maintain client networks including switches, firewalls, wireless access points, VLANs, and VPNs

Troubleshoot connectivity, performance, and access issues from the endpoint through the network

Set up, configure, and document workstations, servers, and network hardware

Work tickets from intake through resolution with clear notes and clear communication to the client

Travel to client sites for installations, troubleshooting, and scheduled work

Follow our documentation, security, and change control standards consistently

Training and Experience

Experience helps but it is not the deciding factor. We provide on the job training, and new technicians shadow experienced technicians and supervisors through an extended ramp-up before working independently. Support does not stop when that period ends. We have had strong results developing people this way and we would rather hire the right attitude and train the skill.

What We Offer

Paid training and support toward certifications

Hands-on exposure to compliance projects, network security, and infrastructure you will not touch at a typical help desk

Room to advance as fast as you are willing to learn, in a company that is adding clients continuously

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Pay: $22.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person