IT Support Technician

Who you are

• An IT enthusiast who loves new technologies and gadgets
• You genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills
• Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service
• This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment
• Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment
• You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems
• You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations
• Business level proficiency in Italian
• PC and Mac hardware/software support
• Computer system security & compliance policies
• ITSM and Service Desk management concepts
• Experience supporting GSuite & Office 365
• Experience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation
• In-depth knowledge of identity access management (Okta)
• Scripting experience (bash, PowerShell, Python, etc.)
• Audio/visual hardware and software support
• IOS and Android mobile device support
• Network troubleshooting experience
• Computer security and threat protection concepts
• Basic project management concepts
• Collaborative attitude - team player
• Patient, positive, and supportive attitude
• Flexibility and ability to multitask in a fast-paced environment

What the job involves

• OpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable
• This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access
• They’ll also lead IT projects and become a subject matter expert on internal tools and systems
• Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done
• Provide a wide range of technical support to end users through chat, email, and remote support
• Lead internal IT projects
• Identify service automation opportunities
• Systems administration (Okta, Azure/Intune, Jamf, Iru, and others)
• Support corporate office systems and teams
• Manage and support Telcomm/Video Conference services
• Test and configure end-user hardware and software
• Support employee onboarding and offboarding
• Create, curate, and revise knowledge base documentation & company-wide technical communications
• Manage your ticket queue with SLAs in mind

Benefits

• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings