IT Support Technician

It will be a B2B contract and it will be a one year contract

Job Summary:

We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations, minimize downtime, and deliver timely support to end users across the organization.

Key Responsibilities

• Provide first and second-level technical support to employees (on-site and remote) Troubleshoot hardware, software, and network issues (Windows/Mac systems, printers, internet, etc.) Install, configure, and maintain computer systems, applications, and peripherals Manage user accounts, permissions, and access in Active Directory or similar systems Respond to IT support tickets and resolve issues within defined SLAs Perform system updates, patches, and antivirus management Assist in setup and maintenance of office IT infrastructure (LAN/WAN, Wi-Fi, devices) Maintain IT documentation, asset inventory, and technical records Support onboarding/offboarding of employees (laptops, accounts, email setup) Coordinate with vendors and service providers when required Ensure data security best practices are followed

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) 1–3 years of experience in IT support or helpdesk role Strong knowledge of Windows OS, basic Mac OS, and Microsoft Office Suite Understanding of networking fundamentals (DNS, DHCP, IP configuration) Experience with ticketing systems (e.g., Jira, Freshdesk, ServiceNow) Basic knowledge of Active Directory, email systems (Office 365 / Google Workspace) Strong troubleshooting and problem-solving skills Good communication and interpersonal skills

Preferred Skills (Optional)

• Experience with remote support tools (TeamViewer, AnyDesk, etc.) Knowledge of IT security practices and endpoint protection tools Basic scripting knowledge (PowerShell or Bash) IT certifications (CompTIA A+, Network+, Microsoft Certified, etc.)

Job Type: Full-time

Pay: Up to 9,000.00RON per month

Work Location: In person