IT Support Technician

Job Overview

We are seeking a dynamic and proactive IT Support Technician to join our technology team. In this role, you will be the frontline problem solver for technical issues across our organization, ensuring seamless operation of hardware, software, and network systems. Your expertise will help maintain optimal IT infrastructure performance, support end-users, and contribute to a productive and secure digital environment. This position offers an exciting opportunity to develop your technical skills while delivering exceptional customer service in a fast-paced setting.

Dutie
· Provide day-to-day technical support to staff and users for IT systems, software and hardware.

· Diagnose and resolve hardware, software, system and connectivity issues.

· Install, configure and maintain computers, applications and other IT equipment.

· Set up and manage user accounts, access permissions and passwords.

· Monitor IT systems and respond promptly to technical faults and support requests.

· Assist users with system access, software usage and other technical queries.

· Maintain records of IT issues, solutions, system changes and support activities.

. Carry out routine system updates, maintenance and basic security checks to ensure reliable IT operations.

Skills & Qualifications Required:

• Relevant qualification in IT, Computer Science, Computing or a related field.
• Good knowledge of computer hardware, software, operating systems and networking.
• Ability to diagnose and resolve technical and user-support issues.
• Experience with software installation, system configuration and user account management.
• Strong problem-solving, communication and customer-support skills.
• Ability to work independently and manage multiple technical issues.
• 2-3 Years of previous experience in an IT support or similar technical role is preferred.

Pay: £33,000.00-£34,000.00 per year

Work Location: In person