IT Support Technician

XL INFORMATION TECHNOLOGIES IT SUPPORT TECHNICIAN | SEPT 2026

IT Support Technician

Our Standards

We operate on three non-negotiables: professionalism, accountability and respect for clients.

Our clients trust us to represent their businesses and schools with integrity, clear communication and dependable service. We expect our team members to take ownership of their work, follow through on commitments, and continually improve their skills.

If you do not take pride in your presentation, communication and reliability, this role will not be suitable.

PLEASE DO NOT APPLY IF:

• You DO NOT live on the Sunshine Coast
• You are unavailable for an immediate start
• You are looking for short-term or temporary work only
• You prefer minimal client interaction
• You require constant supervision
• You are not serious about building a career in IT
• You do not meet the essential criteria below

We are seeking a capable and career-focused IT Support Technician to join our Sunshine Coast team for approximately 15- 20 hours per week.

This is a professional, client-facing role supporting businesses, schools and non-profit organisations. Technical ability is essential — but how you communicate, respond under pressure and represent the business matters just as much.

We are looking for someone who is dependable, self-directed and motivated to grow.

The Role

You will be responsible for:

• Installation, support and repair of Windows and macOS computers and iOS devices
• Email configuration and Microsoft 365 user support
• Network setup, troubleshooting and wireless configuration
• Diagnosing hardware and peripheral issues (printers, projectors, etc.)
• Managing support requests professionally and efficiently
• Communicating clearly and confidently with clients at all technical levels

You will often work independently and must be able to manage your time and priorities effectively.XL INFORMATION TECHNOLOGIES IT SUPPORT TECHNICIAN | April 2026

Essential Criteria (Non-Negotiable)

Applicants must:

• Be completing or have completed a tertiary qualification in IT
• Have hands-on experience in a professional environment supporting both Windows and macOS environments
• Have a working understanding of IT systems and networking fundamentals
• Be able to independently diagnose and resolve common PC, Mac and peripheral issues
• Demonstrate strong customer service experience
• Possess excellent verbal and written communication skills
• Present professionally when attending client sites
• Hold a current driver’s licence and have reliable access to a vehicle
• Hold (or be willing to obtain) a Working With Children Check and Police Check
• Have full working rights in Australia

Applications that do not clearly demonstrate the above will not be considered.

The Person We Are Looking For

You are:

• Self-motivated and accountable
• Organised and efficient
• Calm and solutions-focused
• Respectful and professional in all client interactions
• Committed to continuous learning
• Seeking a long-term opportunity, not just employment

Employment Details

• Casual position
• Approximately 20 hours per week

Opportunity for increased hours and long-term progression for the right candidate.XL INFORMATION TECHNOLOGIES IT SUPPORT TECHNICIAN | April 2026

Application Requirements

To be considered, you must submit:

1. Your CV

2. A tailored cover letter (minimum 300 words) outlining:

• Why /how you meet all the essential criteria
• Your 3–5 year career goals in IT
• A real example of how you handled a challenging client situation.

Applications without a tailored cover letter addressing these points will not be reviewed.

Only shortlisted candidates will be contacted.

This is your opportunity to SHINE. Show us why you are our next IT Superstar!

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Information Technology Support Technician?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Have you completed a qualification in ICT?
• Do you have a current Australian driver's licence?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected annual base salary?
• Do you have a current Police Check (National Police Certificate) for employment?

Pay: $33.05 per hour

Application Question(s):

• HAVE FULL WORK RIGHTS FOR AUSTRALIA
• MUST HAVE BLUE CARD AND POLICE CHECK OR BE WILLING TO OBTAIN

Location:

• Sunshine Coast QLD (Required)

Work Location: In person