IT Support Technician

Location: Singapore, Kallang Bahru
Employment Type: Full-Time
Work Arrangement: On-site

About the Role

Global Vision Multimedia is looking for a reliable and hands-on IT Support Technician to join our Singapore office.

In this role, you will be the first point of contact for day-to-day IT support. You will assist employees with laptop and mobile device setup, account access, Wi-Fi and printer connectivity, meeting room equipment, and other office IT issues.

This is an entry-level opportunity for someone who enjoys working with technology, solving problems, and helping people. You do not need to know everything from day one. We are looking for someone who is willing to learn, takes direction well from our wider IT team, and is interested in developing a long-term career in IT.

Key Responsibilities

• Set up, configure, troubleshoot, and maintain laptops and mobile devices for new and existing employees.
• Provide first-level support for account access, password resets, account unlocking, and basic access requests across Microsoft 365, Lark, and other business applications.
• Assist employees and visitors with Wi-Fi, printers, shared office equipment, and other IT-related issues.
• Act as the first point of contact for basic network and Wi-Fi issues, resolving issues where possible and escalating more complex matters to the wider IT team.
• Perform hands-on IT work, including cabling, equipment installation, device configuration, and basic hardware maintenance.
• Work closely with the Office Administration and HR teams to support employee onboarding and offboarding, including account and device setup, device resets, and account closure.
• Support the implementation and rollout of new IT systems and projects, including equipment setup and user training.
• Document and prepare clear reports for issues that require escalation to the wider IT team.
• Gradually develop hands-on experience with network hardware, configuration, monitoring, and routine maintenance.
• Follow IT procedures and maintain accurate records of devices, equipment, and support activities.
• Provide professional and user-friendly support to employees with different levels of technical knowledge.

Requirements

• Business-level proficiency in English, both written and spoken.
• Good working knowledge of Windows, macOS, or Linux.
• Strong interest in technology and a hands-on approach to troubleshooting hardware and software.
• Ability to independently investigate unfamiliar technical issues and identify appropriate solutions.
• Clear communication skills and the ability to explain technical matters in a simple and understandable way.
• Reliable, responsible, and comfortable working on-site in the Singapore office every day.
• Willingness to learn, take guidance from the wider IT team, and develop technical skills through practical experience.
• A problem-solving mindset, curiosity, and a genuine interest in building a career in IT.

Nice to Have

The following are advantageous but not required:

• Academic study, courses, certifications, or self-learning in IT-related areas such as networking, programming, computer science, A/V, or electronics.
• Personal hands-on technology projects, such as setting up a home network, home lab, NAS, media server, game server, VLANs, or router firmware.
• Previous customer-facing experience in retail, hospitality, help desk, or other service-related roles.
• Experience using IT ticketing or help desk systems.
• Experience creating technical documentation, user guides, or step-by-step instructions.
• Basic knowledge or interest in scripting and automation, such as PowerShell, Bash, or Python.
• Japanese language ability is an advantage.

What We Offer

• Entry-level opportunity with on-the-job training and guidance from a wider IT team.
• Practical exposure to IT support, networking, hardware, and business systems.
• Opportunity to support regional and company-wide IT projects.
• A clear opportunity to develop your technical skills and progress towards a long-term IT career.
• A collaborative working environment where curiosity, reliability, and willingness to learn are valued.

How to Apply

If you enjoy solving technical problems, helping people, and learning how technology works, we would like to hear from you.

Please submit your CV/resume through the job platform. Candidates with relevant hands-on experience, including self-learning or personal IT projects, are encouraged to apply.

Pay: $2,700.00 - $3,200.00 per month

Work Location: In person