IT Support Technician

IT Support Engineer

Company: Swatantra News Channel
Location: Hyderabad, Telangana
Job Type: Full-time
Department: Information Technology
Experience: 1–5 years

Job Description

We are looking for an IT Support Engineer to join our IT Department at a leading news/media organization in Hyderabad.

The candidate will be responsible for providing day-to-day IT support, maintaining computer systems and networks, troubleshooting technical issues, and ensuring smooth IT operations across the organization.

Key Responsibilities

• Provide technical support to employees and different departments.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Maintain and troubleshoot LAN, Wi-Fi, routers, switches, and internet connectivity.
• Install and maintain Windows operating systems and required software.
• Troubleshoot hardware, software, network, email, and printer-related issues.
• Manage basic user accounts, access permissions, and shared folders.
• Assist with data backup and system security.
• Maintain IT asset and equipment records.
• Coordinate with external vendors and service providers for IT-related issues.
• Support the Newsroom, MCR, PCR, Video Editing, Graphics, Digital, and other departments with their IT requirements.
• Ensure timely resolution of technical issues and minimize operational downtime.
• Provide IT support in a fast-paced 24×7 news channel environment when required.

Required Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Computer Applications, Electronics, Networking, or a related field.
• 1–5 years of relevant IT support experience.
• Good knowledge of Windows 10/11 and computer hardware troubleshooting.
• Basic knowledge of networking, TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Good knowledge of MS Office and software installation.
• Good communication and problem-solving skills.

Preferred Skills

• Windows Server / Active Directory
• Network troubleshooting
• CCTV and access control systems
• NAS/storage and backup systems
• Basic cybersecurity knowledge
• Experience in a News Channel, TV Channel, Media, Broadcasting, or 24×7 organization will be an advantage.

Candidate Profile

• Strong troubleshooting and problem-solving abilities.
• Good communication and coordination skills.
• Able to work independently as well as with a team.
• Willing to handle urgent technical issues when required.
• Ability to work in a fast-paced media environment.

Salary

₹20k – ₹25k per month, depending on experience and skills.

Job Location

Hyderabad, Telangana

Interested candidates can apply with their updated resume.

Pay: ₹20,000.00 - ₹250,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person