IT Support Technician

We are looking for a skilled, proactive and customer-focused IT Technician to join our team and provide remote and onsite technical support to our clients.

The successful candidate will be comfortable troubleshooting across end-user devices, Microsoft 365, networking and general IT infrastructure, while delivering professional and responsive client service.

Key Responsibilities

• Provide remote and onsite IT support to clients.
• Troubleshoot hardware, software, Windows and network issues.
• Manage and support Microsoft 365, Exchange Online, OneDrive and SharePoint.
• Configure and maintain PCs, laptops, printers and other devices.
• Assist with networking, Wi-Fi, VPNs, switches and connectivity.
• Perform system updates, patching and endpoint maintenance.
• Assist with cybersecurity, backup and monitoring activities.
• Assist with IT installations, migrations and deployments.
• Maintain accurate tickets, documentation and asset records.
• Identify potential issues proactively and recommend solutions.

Requirements

• 3+ years' experience in IT Support / Desktop Support / IT Technician role.
• Relevant IT qualification or recognised certification.
• Strong Windows and Microsoft 365 knowledge.
• Good understanding of TCP/IP, DNS, DHCP, Wi-Fi and VPN.
• Strong hardware and software troubleshooting skills.
• Good communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Valid driver's licence and reliable transport.

Advantageous

• MSP / Managed Services experience.
• Microsoft Azure / Entra ID / Intune.
• Active Directory.
• Networking and firewall experience.
• Cybersecurity and endpoint protection.
• Backup and disaster recovery.
• RMM / monitoring platforms.
• Microsoft or CompTIA certifications.

The Ideal Candidate

We are looking for someone who is technically strong, proactive, accountable and professional, with a genuine interest in solving problems and continuously learning.

You should understand that good IT support isn't just about fixing problems — it's about preventing them, protecting the client and keeping their business running.

Gauteng | Onsite & Remote Client Support

Pay: From R14 000,00 per month

Work Location: In person