IT Support Technician

IT Department

Lisbon

Who are we looking for?

Being part of the Internal Support team at Unipartner comes with an exciting and hands-on challenge. The Hardware / IT Support Technician plays a key role in ensuring that our employees have the right equipment, tools and technical support to work smoothly and efficiently.

We are looking for a responsible, service-oriented and detail-driven team member to support the preparation, configuration, delivery and maintenance of IT equipment, while providing first-line technical support to Unipartner end-users.

What is the challenge?

As part of this role, you will:

• Prepare, configure and deliver IT equipment, including laptops, monitors and peripherals;
• Diagnose and resolve hardware and software issues, ensuring timely and effective support to users;
• Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements and maintenance activities;
• Install, replace and troubleshoot IT components and peripherals when required;
• Provide first-line technical support to internal users;
• Register, follow up and resolve requests and incidents through the ticketing platform;
• Support employee onboarding and offboarding processes;
• Provide basic support for Mobile Devices and Windows;
• Update and maintain technical documentation, internal procedures and knowledge base articles.

Technical skills

• Basic knowledge of Microsoft 365 and common end-user productivity tools;
• Basic knowledge of networking concepts, including TCP/IP, Wi-Fi and VPN;
• Experience with ticketing platforms and remote support tools;
• Experience with IT asset management, equipment inventory and technical documentation;
• Ability to diagnose and resolve hardware and software issues efficiently;
• Knowledge of Microsoft Intune and Microsoft Entra ID is valued;
• Experience configuring and supporting Android and iOS mobile devices is a plus;
• Basic knowledge of assembly and disassembly of laptops, desktops and peripherals.

Soft & other skills

• Strong problem-solving skills and ability to prioritize tasks effectively;
• Clear communication skills and ability to explain technical issues to non-technical users;
• Organization, attention to detail and ability to manage multiple tasks simultaneously;
• Team spirit and ability to collaborate effectively;
• Proactive attitude, sense of responsibility and willingness to learn and adapt to new technologies.