S
SINGAPORE EMPLOYMENT AGENCY SERVICES PTE. LTD.
IT Support Technician
Skills
JiraServiceNow
1 month ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
20 September 2026
What they need
- User Support: Deliver L1 technical assistance across service desk, email, phone, chat, and onsite channels.
- Ticket Management: Log, classify, prioritize, update, and resolve incidents and service requests in ITSM systems (e.g., ServiceNow, Jira).
- Endpoint & App Troubleshooting: Resolve issues across Windows 10/11 desktops, Microsoft 365, printers, peripherals, and standard line-of-business software.
- Identity & Access Management: Execute basic Active Directory and Entra ID tasks, including password resets, account unlocks, and user access provisions.
- Network & Connectivity Support: Troubleshoot basic local network, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and IP printer issues.
- Asset & Lifecycle Management: Support user onboarding/offboarding, deploy workstations, install approved software, and maintain IT inventory records.
- Remote & Escalation Workflows: Provide remote desktop support and escalate complex tickets to L2 teams alongside complete diagnostic notes and error logs.
- Documentation: Create and maintain Knowledge Base (KB) articles for recurring issues and standard operational fixes.
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