It Support Technician

Liberating Solutions Pvt. Ltd. is looking for a skilled and proactive IT Support Technician with a minimum of 2 years of experience in IT infrastructure support and telephony systems. The ideal candidate must have hands-on experience with VICIdial, LAN/WAN networking, Wi-Fi management, desktop setup, and technical troubleshooting. Experience in lead generation for international markets will be an added advantage.

KEY RESPONSIBILITIES • Install, configure, and maintain VICIdial and related telephony systems. • Manage and troubleshoot LAN, WAN, and Wi-Fi networks. • Perform desktop/laptop setup, software installation, upgrades, and maintenance. • Diagnose and resolve hardware, software, network, and connectivity issues. • Monitor system performance and ensure smooth IT operations. • Maintain user accounts, system access, and security protocols. • Provide technical support to employees and call center operations. • Coordinate with internal teams to ensure uninterrupted business operations. • Generate and manage lead lists for international campaigns, particularly for overseas markets. • Maintain IT documentation, inventory, and support records.

REQUIRED SKILLS • Strong hands-on experience with VICIdial Administration and Support. • Good knowledge of LAN/WAN Networking, Routing, Switching, and Wi-Fi Configuration. • Experience in Desktop Support, Hardware Troubleshooting, and System Configuration. • Knowledge of Windows Operating Systems and basic server management. • Familiarity with VoIP, SIP, and Call Management Systems. • Understanding of network security and data backup procedures. • Experience in international lead generation and data research. • Strong problem-solving and communication skills.

PREFERRED QUALIFICATIONS • Diploma/Bachelor's Degree in IT, Computer Science, or a related field. • Experience supporting international sales or call center operations. • Knowledge of CRM tools and lead management processes is desirable.