IT Support Technician

IT Support Technician (Part-Time) Contract

About Us

We are a specialist EPOS provider for pharmacies, delivering both software and hardware solutions to customers across the UK.

The Role

We are looking for a reliable and motivated IT Support Technician to join our team on a part-time basis. This is a varied role combining customer support, development, on-site installations, training, and hardware setup.

Full training on our systems and products will be provided.

Key Responsibilities

• Providing customer IT support via phone and remote access
• Software development using Python, HTML, Javascript etc, training provided
• Installing and configuring systems at customer sites
• Delivering basic user training during installations
• Troubleshooting hardware and software issues
• Preparing systems and equipment for installation
• Assisting with general ad-hoc technical and administrative tasks, including maintaining records, ordering components

You will act as the first point of contact for customers experiencing IT-related issues, so strong communication and problem-solving skills are essential.

Working Hours

• Part-time: 3 days per week
• Monday to Friday, 9:00am – 6:00pm
• Opportunities for additional hours may become available
• Work from home available on non-customer visit days

Skills & Requirements

• Comfortable using computers and common software applications
• Basic experience with hardware/software support and troubleshooting
• Strong communication and organisational skills
• Ability to prioritise tasks and work independently
• Willingness to learn and adapt in a fast-paced environment
• Full UK driving licence and access to your own insured vehicle required for customer visits
• Mileage expenses will be reimbursed

Experience

• Previous experience in an IT support or technical support role is desirable but not essential
• Experience within a small to medium-sized business environment would be an advantage

Qualifications

Any IT-related qualifications or certifications would be beneficial, including:

• A Levels
• BTEC
• Diploma
• Degree
• Relevant IT certifications

Salary

• £13 per hour (£104 per day)
• Part-time: 24 hours per week

Job Type

Part-time

Pay: £104.00 per day

Benefits:

• Work from home

Work Location: Hybrid remote in London