IT Support Technician

Are you someone who enjoys taking on new challenges, continuously learning, and working for a company that values both personal and professional growth?

We’re Torque IT, a well-established IT services provider based in South Perth, and we’re looking to expand our team as we continue to experience steady growth. With over 50 years of combined experience, we deliver tailored and reliable IT services to businesses across Australia.

Why Work with Us?

At Torque IT, we believe in creating an environment where people can thrive. We focus on collaboration, accountability, and autonomy, encouraging each team member to contribute to shared goals while managing their responsibilities with independence. With clients across a wide range of industries—housing, building management, environment, unions, and accounting—we offer a variety of challenges and opportunities for growth.

Here’s what we offer:

• Exposure to the latest technologies
• Continuous training and skill development
• A supportive, inclusive, and growth-oriented work environment
• Competitive salary packages, including a phone, laptop, and super

Our Services

As a Premier IT Services Provider, Torque IT delivers a comprehensive range of business IT solutions, including:

1. Business IT Services

• Help desk and technical support
• IT infrastructure management (servers, storage, networks, cloud)
• Cybersecurity services (threat monitoring, MFA implementation, security audits)
• Cloud services (migration, backups, disaster recovery)
• Managed IT services (full IT outsourcing, proactive monitoring)

2. Building Networks

• Design, build, and support for smart building networks (tenant connectivity, security systems, compliance support)

3. Systems Development

• Custom app development (PowerApps), workflow automation, and system integration
• Data management and business intelligence solutions

Your Role

As part of our team, you will:

• Provide support to clients, handling issues related to Microsoft 365, Entra, Windows Servers, Azure, networking, and more
• Participate in project work, collaborating with our IT engineers and account managers
• Assist in building custom solutions and managing virtual environments for clients
• Ensure proactive monitoring of client systems to identify and address potential issues before they become critical

About You

We're looking for someone who is passionate about building a career in IT and takes pride in delivering professional, customer-focused service. You’re a quick learner with strong communication skills, a proactive approach to problem-solving, and a desire to continually develop your technical knowledge.

You’ll ideally have some experience in a Level 1 IT support role, either through work experience or study. You enjoy working both independently and as part of a team, have a solid technical foundation, and are familiar with the Microsoft 365 and Office suite.

To be successful in this role, you'll have:

• Excellent communication and customer service skills
• A proactive mindset and strong problem-solving abilities
• Experience or training in Level 1 IT support
• The ability to work autonomously while contributing to a team environment
• A solid technical foundation and willingness to continue learning
• Familiarity with Microsoft 365 and the Microsoft Office suite
• A professional, reliable, and customer-focused approach

Additional Requirements

• Permanent residency in Australia
• Ability to provide a police clearance
• Availability for full-time work Monday to Friday

What We Value

At Torque IT, we foster a respectful, inclusive, and flexible workplace where people are trusted, supported, and empowered to do their best work. We value professionalism, accountability, teamwork, and a commitment to delivering excellent outcomes for our clients.

We're looking for people who are passionate about continuous learning, enjoy helping others grow, and want to contribute to a positive team culture. If you're driven to develop your career while helping our team and business succeed, we'd love to hear from you.

How We’re Evolving

We continue to evolve by integrating system automation and AI to enhance efficiency and scalability. Our solutions are designed to streamline operations, reduce manual intervention, and empower clients to adapt quickly to changes in the IT landscape.

Ready to Take the Next Step?

If you’re ready to grow your career with Torque IT and be part of a team that values innovation, collaboration, and personal development, we’d love to hear from you.

Submit your resume and cover letter, detailing why you would be a great fit for this role. Let’s work together to elevate the IT experience for businesses across Australia.