IT Support Technician

General Description:

Under the direct supervision of the IT Operations Manager, with general oversight by the IT Director, this position supports the day-to-day operations of the IT Department. Provides primary technical support to County staff, focusing on first-level troubleshooting, hardware deployments, and user assistance. Performs routine maintenance of County computers and other duties as required.

*This is not a remote position, you will work in the Abilene, Texas office daily*

Knowledge, Skills & Abilities Needed:

• Knowledge of and ability to install, configure, and support Windows 11 operating systems, application software, and computer peripherals.
• Knowledge of computer hardware with the ability to diagnose routine issues and replace standard components.
• Basic understanding of Active Directory, Entra ID, and Exchange Online (password resets, standard user account creation, group additions).
• Basic understanding of network troubleshooting (checking physical connections, basic IP/DNS troubleshooting).
• Strong customer service and communication skills, specifically the ability to translate technical steps for non-technical users.
• Ability to maintain strict confidentiality.

Typical Duties:

• Serves as the first point of contact for help desk requests, providing support via phone, remote tools, or in person.
• Images, deploys, and physically installs desktop computers, laptops, printers, and other equipment.
• Troubleshoots hardware, software, and basic network connectivity issues.
• Creates and manages user accounts in Active Directory and Microsoft 365.
• Assists with setup and support of email accounts and related services.
• Travels to various County offices to provide onsite support as needed.

Additional Information:

• Work is primarily performed indoors with occasional outdoor exposure.
• Travel within the county to various County offices is required.
• Occasional evening or weekend work hours may be required.
• Requires ability to sit, stand, walk, climb, stoop, bend, crouch, crawl, and reach.
• Requires ability to lift and carry up to 50 pounds.

Qualifications:

• Graduation from High School or GED.
• 1-2 years of professional IT support experience, or a combination of related technical education and experience.
• Must possess a valid Texas Driver’s License and pass a criminal background check.

Starting Salary: $54,000 annually + benefits

Benefits include: 100% county-paid employee medical and dental insurance, paid life and disability insurance, retirement, and paid vacation/sick time.

To apply online, please visit:

https://www.taylorcounty.texas.gov/FormCenter/Application-form-10/Taylor-County-Application-57

Paper applications will also be accepted in the Human Resources Office, 301 Oak Street, Suite 120, until the position is filled. HR office hours are 7:30 a.m. – 5:00 p.m., Monday – Thursday and 7:30 a.m. – 12:00 p.m., Friday.

Pay: $54,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person