IT Support Technician

Pay: $16.00 - $18.00 per hour

Job Description: IT Support Coordinator

Position: IT Support Coordinator/Intern Location: Dublin, OH

As part of our commitment to maintaining efficient operations, we are seeking a motivated IT Support coordinator to assist with technical support, system maintenance, and troubleshooting tasks in our office. This job is an excellent opportunity to gain hands-on experience in IT support within a dynamic work environment.

Responsibilities:

• · Provide desktop support for in-office staff, ensuring hardware and software issues are resolved promptly.
• · Troubleshoot and maintain Windows 365 systems.
• · Assist with basic SharePoint and Power Automate troubleshooting, coding and support.
• · Perform hardware diagnostics and repair.
• · Support network connectivity troubleshooting for office devices and users.
• · Collaborate with HR and recruitment teams to address IT-related needs.
• · Perform routine IT administrative tasks such as managing user accounts, software updates, and backups.
• · Apply basic web development knowledge minor internal website updates or troubleshooting.
• · Document and maintain records of IT issues, solutions, and updates for reference.
• · Stay updated with emerging technologies and propose improvements to existing systems.
• · Prepare a daily to do and accomplishments summary list.

Required Qualifications:

• · Proficiency in desktop support, including hardware and software troubleshooting.
• Laptop configuration, adding memory, changing batteries, un/installing software…
• · Strong working knowledge of MS Windows, Office Suite, Outlook, 365...
• · Working knowledge of QR codes (Quick Response code)
• · Working knowledge of API (Application Programming Interface).
• · Knowledge on Ethernet wiring (color coding, crimping, wire splits, RJ45 connectors).
• · Good working knowledge of web development tools and languages.
• · Excellent problem-solving and communication (written & verbal) skills.
• · Ability to work independently and as part of a team.
• · Strong organizational skills and attention to detail.

Preferred Skills (Optional but beneficial):

· Knowledge of SharePoint and Power Automate.

· Familiarity with ticketing systems or IT service management tools.

· Exposure to scripting or automation (PowerShell, Python).

· Awareness of various IT best practices.

Benefits:

· Hands-on experience in a professional IT environment.

· Opportunity to learn and grow in the field of IT support.

· Collaborative and inclusive work environment.

· Flexible scheduling to accommodate academic commitments.

Ability to Commute:

• Dublin, OH 43016

Work Location: In person

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Referral program

Application Question(s):

• Weekends required. Do you agree?

• Mandatory drug test and background check. We also test for substances that are legal under the state law but prohibited by company policy like Marijuana. Do you agree?

• Do you have any experience in Laptop configuration and hardware repairs?required.

• What experience do you have with Microsoft 365, Microsoft Office, and Outlook?

• Do you have any experience in SharePoint?

• Do you have any experience in Power automate/Power apps?

Work Location: In person