IT Support Technician

IT Support Technician

Richmond Hill, Ontario
Amico Corporation, a medical manufacturing company located in Richmond Hill (Hwy 7 & Leslie area), is looking for an IT Support Technician.The successful applicant will be self-motivated and disciplined, with MCP certification, a diploma from an accredited college or university, and at least 2 years’ work experience. Must be fluent in spoken and written English.

Duties include but are not limited to:

• Manage and support user accounts in Microsoft Active Directory and Entra ID.
• Manage user mailboxes and accounts in Microsoft Exchange Online.
• Manage and support Microsoft services, including Teams, DNS, DHCP, and file servers.
• Manage and support user permissions, as well as user onboarding and offboarding processes.
• Install, configure, and support PCs, laptops, IP phones, mobile devices, printers, servers, and CNC equipment.
• Install, configure, and troubleshoot hardware and software.
• Support Windows Server 2022 and 2025, as well as Windows 10 and Windows 11 environments.
• Provide technical support for Microsoft 365 applications.
• Assist with the installation, configuration, and troubleshooting of network technologies, including VPN, LAN, WAN, and Wi-Fi.
• Troubleshoot and resolve network connectivity issues in Cisco Meraki environments.
• Provide technical support for ERP systems, including SAP, BV, and Spire.

Knowledge of the following is required:

• Microsoft 365 applications and services.
• Microsoft Active Directory and Microsoft Entra ID, including related services such as DNS, DHCP, and print servers.
• Microsoft Exchange Online and Microsoft Teams.
• Basic knowledge of Cisco and Meraki networking technologies.
• Remote Desktop, Remote Assistance, and other remote management tools.
• IT service management ticketing systems.
• Cisco VoIP technologies.
• Wi-Fi technologies and wireless controllers.
• VPN technologies and connectivity.
• Linux – basic knowledge
• Knowledge of network switches, routers, firewall.
• Knowledge of Virtualization (storage, servers, workstation)

Key Competencies

• Strong customer service and organizational skills
• Strong Troubleshooting skills
• Must have willingness and ability to take initiative

Preference will be given to candidates with a good understanding of computer networks and an interest in expanding their knowledge and experience in that area.

Regular hours are Monday-Friday, 8:30am-5:00pm.