IT Support Technician

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at https://neotalentconclusion.com/en/

Role Overview:

We are looking for a professional with experience in IT Technical Support and Systems Administration (entry-level) to join our IT team in an Iberian corporate environment.

Main responsibilities:

• Manage the device fleet using Microsoft Intune and Windows Autopilot.
• Manage IT tickets, provide on-site user support, and handle users' devices.
• Manage user accounts and mailboxes in Microsoft Entra ID (Azure AD) and Microsoft 365.
• Administer and support Microsoft 365 / Office 365 components.
• Provide first-line technical support to users in Portugal and remote support to employees in Spain.
• Manage the IT inventory.
• Incident resolution.
• Implementation of corrective and preventive actions.

What you are like:

Required Technical Skills:

• 2+ years of experience in a Service Desk or End-User Support role.
• Experience managing IT assets using Microsoft Intune.
• Administration of Microsoft 365 services (Exchange, Teams, SharePoint).
• Experience working with ITSM tools and processes.

Preferred Technical Skills:

• Experience working in Cloud/Azure environments.
• Experience troubleshooting user and device issues in a distributed office environment.
• Knowledge of Networking and Communications (Switches/Wi-Fi).
• Knowledge of Managed Print Services (MPS) environments.
• Understanding of IT Security and Policies, including ISO 27001.

Why join us:

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program
• … and much more!