IT Support Technician

About the role:

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

What’s in it for you:

• $17.00/hour - $26.00/hour base salary and benefits package
• Advancement opportunities with customized career paths
• Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
• Reimbursement for continuous education and technical training
• We win wherever we go – Voted a 2019-2026 Computerworld Best Places to Work in IT

What you’ll be doing:

• Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues
• Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
• Setting up new workstations and relocating existing ones (light bending/lifting required)
• Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
• When on-call, responding to after-hours calls from employees regarding technical issues
• Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves

What you need:

• PC and Network knowledge/experience required
• IT-related college degree or comparable professional experience required
• Exceptional customer service skills and a passion for helping others
• Ability to multitask in a fast-paced environment with changing priorities
• Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
• A+ and/or Microsoft Certification highly preferred
• Availability to work Monday - Friday 12 PM - 9 PM

Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.