IT Support Technician

About the role

This is a varied client facing role suited to someone who enjoys working with people as much as technology. You'll be predominantly based at one of our key Otago client sites, providing day to day IT support, while remaining part of the wider SB Technologies support team. You'll also assist other SB Technologies clients through our helpdesk, answer support calls, work on remote support tickets and work closely with our Level 2 and Level 3 technicians when more complex issues arise.

Key responsibilities

• Providing onsite and remote IT support
• Troubleshooting Windows and Apple devices, applications and peripherals
• Assisting with Microsoft 365, Google Workspace, accounts, passwords and MFA
• Setting up and deploying computers and other devices
• Basic printer, Wi-Fi and network troubleshooting
• Logging and managing support tickets
• Answering helpdesk calls and assisting other SB Technologies clients remotely
• Working with our Level 2 and Level 3 technicians on more complex issues
• Assisting with other client work and projects when required

About you

• Friendly, patient and comfortable helping non technical users
• Reliable and able to work independently
• A logical problem solver
• A good communicator, both in person and over the phone
• Well organised and able to manage multiple support requests
• Comfortable asking for help or escalating when required
• Keen to learn and develop their technical skills
• Someone who takes ownership and follows things through
• Previous experience in IT support, a service desk or technician role would be ideal, but we would also consider someone earlier in their IT career with the right attitude, good people skills and a solid technical foundation
• Experience supporting both Windows and Apple environments would be an advantage

Benefits

• Full time permanent position
• Salary based on experience
• A varied mix of onsite and remote support
• Support from experienced Level 2 and Level 3 technicians
• Exposure to a range of clients and technologies
• Training and development opportunities
• The opportunity to become a valued part of the SB Technologies team and the client environments you support

About us

SB Technologies is an Otago based IT services provider supporting businesses and organisations across Otago and beyond. We provide managed IT, cloud, communications, cybersecurity and technical support services, with a focus on practical advice, responsive support and building strong long term relationships with our clients.

Before Applying

Applicants must already have the legal right to work in New Zealand. SB Technologies is unable to provide visa sponsorship or assistance with obtaining a work visa for this position.

Thanks for your interest in joining SB Technologies. We’ll review all applications carefully, but due to the number of applications we may receive, only shortlisted candidates will be contacted.