IT Support Technician

IT Support Technician

About the Role:

A leading global supply chain solutions company is seeking an IT Technician to join its Technology and Infrastructure team.

Role Objective:

To ensure operational continuity, oversee technological infrastructure management, maintain networks and servers, and provide comprehensive technical support to users and facilities.

Requirements:

• Education: Bachelor’s degree in Computer Systems Engineering, Computer Science, Telecommunications, or a related field (Degree required / completed).

• Experience: Minimum of 3 years of experience in IT technical support and technology infrastructure management.

• Languages: Advanced English proficiency (Mandatory / Required).

• Mobility: Availability to travel to two warehouses located in the State of Mexico, in addition to the headquarters in CDMX.

• Strong knowledge of the operation, configuration, and maintenance of computer equipment, hardware, and software.

• Proficiency in network administration, connectivity, VPNs, Firewalls, and TCP/IP protocols.

• Server administration experience (Windows and Linux), data backup management, and disaster recovery.

• Proficiency in Microsoft 365 tools (Outlook, OneDrive, and Office Suite).

• Desirable: Experience supporting multi-site environments, CCTV systems, Video Walls, DNS management, Hosting, and network monitoring.

Skills & Competencies:

• Analytical thinking and problem-solving under pressure.

• Internal customer service orientation and effective communication.

• Organization, time management, and adaptability to change.

• Teamwork, proactivity, and commitment.

What We Offer:

• Monthly Salary: Up to $30,000 MXN gross (commensurate with experience and skills).

• Benefits Above the Law:

• 30-day Christmas bonus (Aguinaldo).

• Major Medical Insurance (SGMM).

• Life Insurance.

• Food Vouchers: $2,000 MXN monthly.

• Savings Fund.

• Work Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m. (With availability to work on Saturdays only when operational needs require it).

• Primary Work Location: Paseo de la Reforma, Col. Juárez, Cuauhtémoc, CDMX (Near the Angel of Independence).

• Excellent work environment.

Interested in the Position?

If you meet the requirements, please apply through this job board by attaching your updated CV to schedule a virtual interview.

Sueldo: Hasta $30,000.00 al mes

Escolaridad:

• Licenciatura terminada (Deseable)

Experiencia:

• Soporte de TI: 3 años (Obligatorio)
• Infraestructura de redes: 3 años (Obligatorio)
• Infraestructura de nube: 3 años (Obligatorio)
• Seguridad informática: 3 años (Obligatorio)

Idioma:

• Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial