IT Support Technician

IT Support Technician

Position Overview:

We are currently seeking a Technical Support Specialist to join our IT team. The successful candidate will provide essential technical assistance to our end users, ensuring the smooth operation of our computer systems and applications. This position offers an exciting opportunity for a motivated individual to contribute to the success of our organization by providing exceptional technical support to our end users.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• A+ Certification preferred; required within 6 months of hire date if not already certified
• 1-3 years of experience in Technical Support or related field
• Proficiency in end user support, desktop support, printer support, and Microsoft 365 support
• Strong communication skills, both written and verbal
• Basic knowledge of Android and iOS devices
• Understanding of networking concepts such as TCP/IP and DNS
• Working knowledge of Microsoft Office, with a focus on Excel
• Excellent team player with demonstrated initiative and results orientation
• Ability to adjust priorities in response to changing circumstances
• Dedication to providing quality customer service
• Effective problem-solving and decision-making abilities
• Strong analytical skills to quickly identify and resolve system issues
• Ability to manage projects independently and collaborate within cross-organizational teams

Responsibilities:

• Serve as the primary point of contact for phone calls, walk-ins, trouble tickets, and emails
• Provide technical assistance for common application and hardware issues
• Support end user software and hardware, including coordination with third-party service providers for efficient solutions
• Create and manage user and computer accounts within and outside domain environments
• Ensure superior customer service by maintaining local and remote computer systems and equipping users with necessary technology
• Open, update, and prioritize Support Requests based on severity and impact
• Configure and deploy workstations and laptops
• Provide onsite support at client locations as required
• Maintain accurate documentation to ensure compliance with procedures and licensing
• Perform scheduled maintenance on desktops, laptops, and servers
• Research best practices for applications and technologies
• Maintain confidentiality of sensitive information
• Escalate issues to Advanced Services and Management as needed
• Maintain and oversee company website, ensuring it is up-to-date, user-friendly, and secure, while also optimizing performance and implementing necessary updates and enhancements.
• Perform other duties and projects as assigned by supervisors

Job Type: Full-time

Pay: $19.95 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person