IT Support Technician

IT SUPPORT TECHNICIAN

PING is a family-owned golf manufacturer, founded in 1959 by Karsten and Louise Solheim. The PING brand is synonymous with innovation, performance, quality and service and has a worldwide reputation for designing and manufacturing industry-leading, custom-fit golf equipment, while also being a highly regarded golf apparel brand.

PING Europe, based in Gainsborough, Lincolnshire, assembles and distributes golf equipment to the UK, Ireland, Europe, Iceland, South Africa and the Middle East. The European headquarters employs over 250 people in a range of different functions, including manufacturing, operations, marketing, sales and finance. The company also has an apparel design office, based in Cheadle, Cheshire, and is the proprietor of Thonock Park Golf Club, also in Gainsborough.

An exciting opportunity has arisen to join the PING’s IT team as an IT Support Specialist. The role will be based at our head office in Gainsborough, Lincolnshire and will report to the IT Manager. The IT Support Technician, as part of the Information Technology function, has the responsibility to maintain the integrity and security of company systems and data. This role provides first line support across both IT infrastructure and applications, triaging and resolving requests that span both domains and providing flexible frontline capacity across the combined service desk.

Essential duties and responsibilities:

· To serve as a first point of contact for support requests spanning both IT infrastructure and IS-owned applications, triaging and routing appropriately.

· Provide first-line IT support including hardware, software, and account/access requests.

· Provide first-line support for applications, escalating to the relevant team members.

· Handle cross-domain requests end to end, such as new starter setup requiring both IT provisioning and system/application access.

· Flex across service desk queues based on volume and priority, providing coverage where demand is highest.

· Maintain an understanding of both IT systems and IS-owned applications sufficient to triage accurately and resolve routine requests directly.

· Day-to-day logging, escalation and tracking of tickets across the combined service desk.

· Keep up to date on current and emerging technologies and systems as the application estate evolves.

· Other duties as assigned.

Essential qualifications and experience:

· Previous experience in an IT support or service desk role, or equivalent experience.

· Exposure to business applications or ERP/CRM systems is an advantage

Personal qualities:

· Strong communication skills, able to work with both technical and non-technical colleagues.

· Comfortable working across multiple ticketing systems and support queues.

· Good triage instincts; able to identify quickly whether a request needs IT or IS expertise

· Self-motivated, flexible, and able to prioritise across competing demands.

· Willingness to learn new systems as the technology estate changes.

If you feel that you would be suited to this role, we want to hear from you! Please submit a CV and covering letter by Friday 23rd October 2026.

Immediately Available Benefits

· 33 days holiday per year (including bank holidays)

· Company performance bonus

· Enhanced pension

· Private medical insurance

· Westfield Health Plan

· Employee Assistance Programme

· Wellbeing Programme

· Subsidised canteen

· Thonock park social membership

· Employee purchase scheme

· Free onsite parking

After one years service

· Life Assurance

· Enhanced sick pay scheme

· Income protection

After two years service

· Cycle to work scheme

Work Location: In person