IT Support Technician

Who Are We?

Incito provides high-quality, tailored IT Managed Services and Consultancy to a national client base. We have a wealth of experience within a friendly and supportive team. We seek people with the right attitude and a "can do" approach to customer service.

We are seeking an enthusiastic and friendly IT Support Technician to be embedded within one of our clients based in the West End region.

This role is as much about customer service and customer experience as it is about technical ability. The position will entail a range of support and client liaison tasks, including working from both Incito Head Office and our client locations.

Your own car and license is a must!

Who Are We Looking For?

Client Support - Service desk support in the West End region.

System Maintenance - Be involved in ongoing system maintenance including patching, updates and remedial works.

Self Motivated - Being the embedded team member for a key client requires a mature attitude to task management and prioritisation.

Team Player - Work as part of a team as well as individually.

Customer Focussed - Ensure customers are extremely happy with our services.

Why You?

To be successful in this role, you will demonstrate the following attributes:

• Experience in a customer-facing IT Support role;
• Minimum 1-2 years of customer-facing IT support experience is required.
• A strong knowledge of Microsoft operating systems, and applications, networking, general software and hardware, and Active Directory;
• Basic user management experience with Microsoft Active Directory is required.
• Installation and configuration of PCs, thin clients, servers, printers and network equipment;
• Excellent verbal and written communication skills - for both digital correspondence and documentation.
• Great personal presentation - all staff are expected to be well presented.
• A strong customer focused approach - this role is almost entirely client-facing and you will be required to represent Incito in the best possible way.
• A strong work ethic and the ability to handle pressure and stressful situations.
• A great team player with a positive "can do" attitude.

In addition:

• You must hold a valid Australian driver's license;
• All work visa holders are welcome to apply for this position.
• Have unrestricted access to your own vehicle; and
• Some weekend and after hours work maybe required.

Why Us?

The right candidate will enjoy all the benefits of working in a growing and dynamic IT provider, including:

• Excellent salary and career prospects;
• Exposure to a wide variety of technology across a broad range of industries; and
• A technical training programme directly linked to career progression.