IT Support Technician

IT-Solutions Canada

Posted 3 years ago

Location: Toronto, Ontario

Description:

At IT-Solutions Canada we pride ourselves on delivering exceptional IT solutions tailored to our clients’ needs. We are a dynamic team dedicated to providing reliable support and innovative technology solutions that drive business success.

Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? We are seeking an On-Site IT Support Technician to join our team and provide hands-on assistance to our valued clients. As an integral part of our customer-focused approach, you will be responsible for diagnosing and resolving technical issues, implementing system upgrades, and ensuring smooth operation of our clients’ IT infrastructure.

MAJOR RESPONSIBILITIES/REQUIREMENTS:

• Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, installing and configuring equipment, and resolving network connectivity issues.
• Collaborate with clients to understand their IT needs and recommend appropriate solutions to enhance efficiency and productivity.
• Perform routine maintenance tasks, such as system updates, backups, and security patches, to ensure optimal performance and security of IT systems.
• Document all support activities, including resolutions, recommendations, and client interactions, to maintain accurate records and facilitate knowledge sharing.
• Stay current with industry trends and emerging technologies to provide proactive support and innovative solutions to clients.

Requirements:

• Proven experience in IT support roles, with a strong foundation in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues at all levels.
• Solid understanding of computer systems, networks, and peripherals, with the ability to quickly learn and adapt to new technologies.
• Strong problem-solving skills and attention to detail, with a proactive approach to identifying and resolving technical issues.
• Valid driver’s license and reliable transportation (car) for on-site client assistance.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development and advancement
• Collaborative and supportive work environment

Join our Team

If you thrive in a fast-paced environment and are passionate about delivering exceptional IT support, we want to hear from you! Apply now to join our team and take your career to the next level.

Job Features

Job Category

Operations