IT Support Technician

Job Summary

We are seeking a motivated and customer-focused Tier 1 IT Support Technician to join our team. This entry-level IT role will serve as the first point of contact for employees needing technical assistance with hardware, software, network connectivity, and user account issues.

The ideal candidate will have foundational IT training through a technical program, community college, certification path (such as CompTIA), or prior experience in a similar support role. Manufacturing IT experience is a plus but not required. This position requires strong communication skills, attention to detail, and a service-oriented mindset.

Responsibilities

• Respond to employee IT support requests via phone, email, and ticketing systems
• Troubleshoot and resolve common hardware, software, and network connectivity issues
• Reset passwords and manage user access permissions
• Install, configure, and deploy workstations, printers, peripherals, and other IT equipment
• Support Microsoft 365 applications and Windows operating systems
• Document support activities, solutions, and procedures within the ticketing system
• Escalate more complex technical issues to higher-level IT support personnel
• Assist with maintaining IT inventory and tracking company technology assets
• Perform basic preventative maintenance and software updates
• Support end users with professionalism, patience, and strong customer service
• Assist with basic IT infrastructure projects, including running network cable, installing drop connections, mounting and supporting wireless access points, and setting up network-connected devices

Qualifications

• Associate degree, technical certification, or formal IT training preferred
• Previous experience in an IT support or help desk environment preferred
• Equivalent hands-on experience may be considered in place of formal education or certifications
• Manufacturing industry IT experience is a plus, but not required

Required Skills

• Strong customer service and interpersonal communication skills
• Basic understanding of: Windows operating systems, Microsoft 365, Computer hardware and peripherals, Basic networking concepts
• Ability to troubleshoot and resolve common technical issues
• Strong organizational and time management skills
• Ability to prioritize multiple support requests effectively
• Experience using or learning IT ticketing systems
• Team-oriented mindset with willingness to learn and grow

Pay: $40,500.00 - $54,750.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person